To be sure your data quality submissions get
the best possible chance of turning into an actionable item for our
team, please follow this template when posting. This will help us to
manage the feedback provided in a structured format.
To obtain needed headend information go to:
Settings - Tv - Guide - About Guide Listing
***PLEASE NOTE*** All fields are optional.
The more information you provide, the better chance you'll have of us
being able to determine the source of your problem.
------------------------ This is a Sample ------------------------
1. CountryCode
US
2. PostCode
50014
3. ServiceType (cable, sat, ota)
Cable (and ATSC)
4. ServiceProvider (name of service provider)
Mediacom
5. IssueType (list one)
Show listings are incorrect (bad times, bad episode information, etc).
Unable to download guide data past the 27th (10 days from setup date).
6. Description (this includes what you’re seeing, and what you’d expect to see)
Show listings are incorrect: bad episode information. This causes series that are set to record only new episodes to record every episode of many shows since they are missing this info. For instance, my daughters shows such as Dora the Explorer, Diego and just about every other little kid show she would watch on 24-Nik. Also, one show in particular needs episode info to improve the WAF. My wife appreciates being able to read the little bit of episode details on The Young and the Restless. So much so that she actually checks it on the weekend when the next weeks data comes in, but it hasn't worked for over a week now. After reinstalling very orderly to see if it was a problem I could get rid of myself, the data start date is the 13th, but it was just setup on the 17th. Clearly this seems odd to me. I would have expected a start date around the 17th and data through the end of the month or even into December.
7. IssueDateTime
11/18/08 12:30pm
8. As much information from the About Guide Listings under the TV Settings section of Media Center:
1) ProviderID
28488356/189845933
2) Version
28488356/189845933
3) HeadendName
Ames, Mediacom/ATSC Lineup - 50014
4) HeadendID
Don't see anything for this, is this a TV Pack thing?
5) TVSignal
Cable and ATSC
6) SchemaVersion
Don't see anything for this, is this a TV Pack thing?
7) Language
EN
8) StartDate
11/13/2008 6:00:00 PM
9) EndDate
11/27/2008 10:00:00 PM
--- FOR LISTING ISSUES---
1. URL to valid information.
http://tv.msn.com/tv/guide/#{%22view%22%3A%22channel%22%2C%22callLetters%22%3A%22NIK%22%2C%22chNumber%22%3A%2224%22%2C%22startSec%22%3A1227074400%2C%22selIndex%22%3A1}
2. ListingDateTime (this is the time the guide states)
Wed 11/19 7:30 to 8:00 AM
3. ActualDateTime (this would be the time the listing is actually scheduled)
not sure
4. SeriesName
Dora the Explorer
5. EpisodeName
not sure
6. EpisodeNumber (if available)
?
7. SeriesDescription (if incorrect)
?
8. EpisodeDescription (if incorrect)
The guide has the generic listing of "A
7-year-old Latina girl explores the world around her." Normally there
would be episode specific info on at least the episodes this week. Also, the msn.tv listing doesn't even have Dora listed at this time, and this follows the behavior I have been getting, which is shows that recorded but were something else entirely.
MAIN:Gigabyte EP45-UD3P, E8500 C2D, Radeon4550, Silverstone LC16B-M case, 3xAverMedia M780, VistaView Saber DA-1N1-e, Vista Ultimate TV Pack.
Bedroom: HP SL4282N Media Center Extender TV
Basement: P35-DS3R, E4400 C2D, 8600GT, ATI 650PCI, VBox DTA 150